Terms of Service

01The agreement

These terms are a binding agreement between GymStack Yazılım A.Ş. ("GymStack") and the business that opens a GymStack account ("you", "the gym"). You accept them by creating an account or using the service.

If you sign a separate written order form with us, that document prevails where it differs from these terms.

02The service

GymStack provides the My Club package: a web admin panel (scheduling, announcements and events, member CRM, body-composition tracking, perks, and reporting) plus a branded presence for your studio inside the shared GymStack: My Club member app.

Custom extras (a white-label mobile app under your own name and/or a booking-ready website) are optional, quoted separately, and covered by an order form.

03Accounts & staff

Keep your account information accurate and your credentials confidential; you are responsible for activity under your accounts.

You may create staff accounts with role-based permissions. Each staff member must be authorized by you.

04Fees & payment

My Club costs ₺5,000 + VAT per month, billed monthly in advance. Custom extras are priced in your quote.

We may change list prices with at least 30 days' notice, effective from your next billing cycle. Failed payments are retried; if payment remains outstanding for 14 days, we may suspend access until it is settled.

05Member data

Member data you load into GymStack belongs to your gym. We process it only under your instructions and our Data Processing Agreement; see the Privacy Policy.

You can export your member list and records at any time as CSV. We never sell member data or use it for third-party advertising.

06Acceptable use

07Availability & support

We target 99.9% monthly uptime, excluding planned maintenance announced in advance and force majeure.

Support is available Monday–Friday, 09:00–18:00 (TRT) via e-mail and in-panel chat. Onboarding includes data import and staff training.

08Intellectual property

The platform, the member app, and all related software remain the property of GymStack. We grant you a non-exclusive, non-transferable right to use them while your subscription is active.

Your logo, brand, and content remain yours; you grant us a license to display them in the branded areas of the service.

09Termination

You can cancel anytime from the admin panel or by written notice; the subscription ends at the close of the paid period. Fees already paid are non-refundable except where the law requires otherwise.

After termination we keep your export available for 30 days, then delete member data as described in the Privacy Policy. We may terminate for a material breach that remains uncured 15 days after notice.

10Liability

The service is provided "as is" to the extent permitted by law. We are not liable for indirect damages or lost profits.

Our total liability under these terms is capped at the fees you paid in the 12 months before the claim. Nothing limits liability for intent or gross negligence.

11Governing law & changes

These terms are governed by the laws of the Republic of Türkiye; Istanbul courts and enforcement offices have jurisdiction.

We may update these terms with at least 15 days' notice via the admin panel and e-mail. Continued use after the effective date means acceptance.